Shipping policy

Navigating online shopping can sometimes feel like teaching an old dog new tricks. That’s why we've aimed to make our shipping policy straightforward and customer-friendly. Here’s everything you need to know:

SPEEDY ORDER PROCESSING

Once you place an order, we're on the move! Expect a 1-2 day handling time as we process and prepare your items for their journey to you.

LOCAL FREE SHIPPING - A TREAT FOR YOU!

All orders over $68 enjoy free shipping within Australia.

LOCAL STANDARD SHIPPING DETAILS:

For orders within Australia below $68, there's a flat shipping fee of $10. Rest assured, our products are worth the short wait!

INTERNATIONAL SHIPPING FEES:

For customers outside of Australia, PETMIMA offers reliable international delivery to selected countries and areas. Currently, we're sending our pet-love only to Hong Kong, Japan, Korea, New Zealand and United States. We hope to extend our paw-prints further in the future!

A flat international shipping fee of A$25 applies to all standard international orders, except United States. A flat international shipping fee of USD$30 applies to standard international orders to United States. Free delivery on all orders over A$99 within New Zealand. Free delivery on all orders over A$129 within Asia areas. Free delivery on all orders over USD$129 within United States.

This fixed rate helps keep pricing simple and predictable for our customers while ensuring fast and secure delivery from Australia.

Important Notes

Shipping times vary depending on the destination.

Customs duties, taxes, or import fees (if applicable) are the buyer’s responsibility.

The A$25 fee covers standard international shipping only. Express options may incur higher charges.

30 DAYS PEACE OF MIND PURCHASE:

Our commitment is both to you and your pet. That's why we're proud to offer a 30-day money-back guarantee. Curious about the details? Dive into our returns policy.

If you've got any questions or just want to chat about your order, drop us an email at info@petmima.com.au.